Privacy Policy
Privacy Policy
Last updated: 2026-11-06
1. Who We Are
FBD Groups ("FBD", "we", "us", or "our") is a third-party logistics (3PL) provider headquartered at 21558 Ferrero Pkwy, Walnut, CA 91789, USA, with warehouse facilities in California, Texas, and Georgia. We operate through the following business units:
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FBD Forwardepot: international freight forwarding, customs clearance, and drayage.
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FBD Logistics: warehousing, order fulfillment, and last-mile delivery.
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FBD Wattsup: reverse logistics and RMA services.
This Privacy Policy explains how we collect, use, share, and protect personal information in connection with:
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our website, www.fbdgroups.com;
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our client portals, warehouse and order management systems, and APIs (together, the "Services");
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the logistics services we provide to our business customers.
2. Our Role
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As a business: when you visit our website, contact us, apply for a job, or open a business account with us, we decide how your personal information is used.
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As a service provider: when our business customers (merchants, brands, and sellers) send us order and shipment information about their own end customers so that we can fulfill and deliver their orders, we process that information on behalf of our business customers and under their instructions. This includes orders our customers receive through e-commerce platforms such as TikTok Shop. The merchant's own privacy policy also governs this information. End customers who have questions about their orders should first contact the merchant they purchased fro
3. Information We Collect
a) Information you provide to us
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Contact and quote requests: first and last name, phone number, WeChat ID, email address, your message, and how you heard about us.
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Business customer accounts: contact names, job titles, business email addresses, phone numbers, company information, billing and payment information, and account login credentials.
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Job applications: your résumé, contact details, employment history, and any other information you choose to include.
b) Order and shipment information we process for our customers
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Recipient name, shipping address, phone number, and email address (where provided).
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Order numbers, product details, quantities, package dimensions and weights, and tracking numbers.
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Return and RMA information, including the return reason and product condition.
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Customs and import documentation, where required for international shipments.
c) Information collected automatically
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Device and log information, such as IP address, browser type, pages visited, access times, and referring URLs.
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Cookies and similar technologies used by our website platform for site functionality and basic analytics (see Section 10).
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System and API access logs used for security and troubleshooting.
We do not knowingly collect sensitive personal information, such as government ID numbers, health information, or precise geolocation, except where the law requires it for customs clearance.
4. How We Use Personal Information
We use personal information to:
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receive, store, pick, pack, ship, track, and deliver orders, and to handle returns and RMA;
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clear shipments through customs and comply with transportation and dangerous-goods regulations;
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respond to inquiries and quote requests, and communicate with business customers;
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create and manage customer accounts, and bill for our Services;
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evaluate job applicants;
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operate, secure, maintain, and improve our website and Services, and detect and prevent fraud and abuse;
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comply with legal obligations and enforce our agreements.
We do not use order recipients' information for our own marketing, advertising, or profiling. We do not sell personal information, and we do not share it for cross-context behavioral advertising.
5. How We Share Personal Information
We share personal information only as needed to provide our Services, and only with:
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Carriers and delivery partners (for example, UPS, FedEx, USPS, and regional carriers): the recipient and package details needed to deliver a shipment.
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Customs brokers and government agencies: where required for import, export, and customs clearance.
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Our business customers: shipment, tracking, and return information about their own orders.
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E-commerce platforms (for example, TikTok Shop): fulfillment and tracking status for orders placed on that platform, as the platform's integration requires.
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Service providers who host or support our systems under confidentiality obligations, such as cloud hosting (Microsoft Azure) and website hosting (Wix).
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Legal and safety recipients: where the law, legal process, or a government request requires it, or where needed to protect the rights, property, or safety of FBD, our customers, or others.
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Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
6. Platform Data
Data we receive through e-commerce platform integrations, such as the TikTok Shop API, is used only to fulfill, ship, track, and support the related orders. We handle this data in accordance with that platform's developer, partner, and data protection terms. We do not use it for any other purpose, and we do not combine it with other data for marketing. We delete or return this data when the platform or the merchant requires it.
7. Data Security
We protect personal information with administrative, technical, and physical safeguards. These include:
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role-based access on the principle of least privilege;
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multi-factor authentication for administrative access;
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encryption in transit (HTTPS/TLS) and encryption at rest (AES-256 on our cloud storage);
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network segregation and firewall rules;
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anti-malware protection on all endpoints;
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logging and monitoring;
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a documented incident response process;
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secure disposal of printed shipping labels and documents.
No method of transmission or storage is completely secure, but we work continuously to protect your information.
8. Data Retention
We keep personal information only as long as needed for the purposes described in this Policy. That includes the time required to fulfill orders, handle returns and claims, and meet legal, tax, accounting, and customs record-keeping requirements. We also keep information for as long as our customer agreements and platform terms require. When information is no longer needed, we securely delete or anonymize it.
9. International Transfers
We operate in the United States, and personal information is primarily processed and stored in the United States. Some information may also be processed in other countries where our carriers, service providers, or support personnel are located. Whenever we transfer information, we protect it as described in this Policy.
10. Cookies
Our website platform uses cookies that are necessary for the site to function, and may use cookies for basic analytics. You can block or delete cookies in your browser settings, but some parts of the website may then not work properly.
11. Your Privacy Rights
Depending on where you live, you may have the right to:
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know or access the personal information we hold about you;
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correct inaccurate personal information;
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delete your personal information;
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receive a copy of your personal information in a portable format;
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opt out of the sale or sharing of personal information. We do not sell or share personal information.
California residents: under the California Consumer Privacy Act (CCPA/CPRA), you have the rights listed above. You will not be discriminated against for exercising them, and you may use an authorized agent to submit a request on your behalf.
How to make a request: email it@fbdgroups.com with the subject line "Privacy Request." We will verify your identity before acting on your request, and we will respond within the time the law requires (generally 45 days).
If we hold your information only because a merchant shipped an order to you through us, we may forward your request to that merchant, or we may help the merchant respond to it.
12. Children's Privacy
Our website and Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
13. Changes to This Policy
We review this Privacy Policy at least once a year. We also update it whenever our practices, our Services, platform requirements, or the law changes. The "Last updated" date at the top of this page shows when the Policy was last revised. If we make material changes, we will notify you through our website or by other appropriate means.
14. Contact Us
FBD Groups
21558 Ferrero Pkwy, Walnut, CA 91789, USA
Email: it@fbdgroups.com
Phone: +1 (909) 598-8696